Warranty Policy and Shipping Information

**Holiday Shopping and Return Policy

Site-wide Sale and Promotion: All site-wide promotions exclude special sale items such as Black Friday deals, Doorbuster deals , Cyberweek deals and Ubiquiti products.

Black Friday deal vaild through Nov.25th 2018. Doorbuster deal starts 9AM Pacific Time Nov 22nd 2018.

Orders placed between Nov.1st 2018 to Dec 24th 2018 will have the 60-day return period and 60-day best price guarantee.

Due to the high volume of orders during holiday season, orders on popular items may take longer time than usual to get shipped. We apologize for any inconvenience.

Warranty Terms and Conditions

For your protection and customer satisfaction, we offer a 1-year warranty on all of our analog products and a 2-year warranty on all of our IP systems! Terms and conditions may apply – please see user manual or product description for more information.

IP products purchased before Nov. 15 2015 are covered by 1-year warranty.

All refurbished products will come with a 90-day warranty.

For more detailed warranty information, please click here

Repairs and Exchanges

If you discover a defect with your product, let us know within the first 30 days of purchase, and we will either fix your product or exchange the defective unit for a working one — free, with shipping on us!

*If you have passed the 30-day deadline, we will still offer free repairs and exchanges up to 1 year after the purchase date; however, we do not provide pre-paid shipping labels after the first 30 days.

Returns and Refunds

Merchandise purchased on www.laviewsecurity.com in their original condition can be returned within 30 days of the delivery date. Refunds will be issued based on the original form of payment. Please submit an RMA form here if you need to return an item. Up to 15% restocking fee may be charged for items return with cosmetic damage, missing original packages or accessories or other applicable cases. LaView reserves the right to refuse and reject the return of merchandise with severe cosmetic damage or in unusable condition.

If you wish to return an item for reasons other than a defect, you will need to assume all shipping responsibilities.

If you purchase a product directly from our online store at www.laviewsecurity.com and experience a defect, you may return the product for a full refund using a pre-paid shipping label from LaView within the first 30 days of purchase.

If you purchase a product from one of our sales channels (i.e. Amazon, Newegg or any others), please refer to that channel’s policy regarding returns and refunds. If you would like the product to be fixed or exchanged, please see section above on our Repairs and Exchanges policy.

RMA Processing and Shipping Time

Our standard processing time for repairs and exchanges is 2 business days. If our technicians are unable to fix your unit after two days, you will receive an explanation regarding the delay and a new product will be shipped out to you immediately. Shipping time may vary depending upon the selected carrier and speed of delivery.

*When shipping is covered by LaView, we use FedEx Ground. We DO NOT ship to P.O. Boxes

Same Day Processing

Orders placed before 10:59 AM PST on business days will be shipped on the same day. Orders placed after 10:59 AM PST will be shipped on next business day. Customized system may take one additional day to assemble.

*At this time, LaView only sells and ships within the United States, excluding Alaska, Hawaii, and Puerto Rico.

**PLEASE NOTE: To ensure the safety of your package, a signature is required upon delivery on all orders over $149. 

Delivery Time



We offer free standard shipping on any order over value of $50 placed on LaView Store. Standard shipping will be fulfilled by Fedex Ground. Delivery time varies from 1 business days to 5 business depending on destination. Chart above shows the estimated delivery time for different locations.

3-Day shipping is available at checkout at extra cost. Orders will be delivered to most destinations within 3 business days.

Expedited shipping is availbe at checkout at extra cost. Orders will be delivered the next business day by 4:30 p.m. to most U.S addresses and by 8 p.m. to residences.

Sales Tax

Starting from 2017.1.1, LaView charges a 9.5% sales tax on orders that will be shipped to the state of California