Warranty Terms and Conditions
For your protection and customer satisfaction, we offer a 1-year warranty on all of our analog products and a 2-year warranty on all of our IP systems! Terms and conditions may apply – please see user manual or product description for more information.
IP products purchased before Nov. 15 2015 are covered by 1-year warranty.
All refurbished products will come with a 90-day warranty.
For more detailed warranty information, please click here
Repairs and Exchanges
If you discover a defect with your product, let us know within the first 30 days of purchase, and we will either fix your product or exchange the defective unit for a working one — free, with shipping on us!
*If you have passed the 30-day deadline, we will still offer free repairs and exchanges up to 1 year after the purchase date; however, we do not provide pre-paid shipping labels after the first 30 days.
Returns and Refunds
Merchandise purchased on www.laviewsecurity.com in their original condition can be returned within 30 days of the delivery date. Refunds will be issued based on the original form of payment. Please submit an RMA form here if you need to return an item. Up to 15% restocking fee may be charged for items return with cosmetic damage, missing original packages or accessories or other applicable cases.
If you wish to return an item for reasons other than a defect, you will need to assume all shipping responsibilities.
If you purchase a product directly from our online store at www.laviewsecurity.com and experience a defect, you may return the product for a full refund using a pre-paid shipping label from LaView within the first 30 days of purchase.
If you purchase a product from one of our channels, please refer to that channel’s policy regarding returns and refunds. If you would like the product to be fixed or exchanged, please see section above on our Repairs and Exchanges policy.
RMA Processing and Shipping Time
Our standard processing time for repairs and exchanges is 2 business days. If our technicians are unable to fix your unit after two days, you will receive an explanation regarding the delay and a new product will be shipped out to you immediately. Shipping time may vary depending upon the selected carrier and speed of delivery.
*When shipping is covered by LaView, we use FedEx Ground. We DO NOT ship to P.O. Boxes
Same Day Processing
Orders placed before 10:59 AM PST on business days will be shipped on the same day. Orders placed after 10:59 AM PST will be shipped on next business day. Customized system may take one additional day to assemble.
*At this time, LaView only sells and ships within the United States, excluding Alaska, Hawaii, and Puerto Rico.
**PLEASE NOTE: To ensure the safety of your package, a signature is required upon delivery.
We offer free standard shipping on any order placed on LaView Store. Standard shipping will be fulfilled by Fedex Ground. Delivery time varies from 1 business days to 5 business depending on destination. Chart above shows the estimated delivery time for different locations.
3-Day shipping is available at checkout at extra cost. Orders will be delivered to most destinations within 3 business days.
Overnight shipping is availbe at checkout at extra cost. Orders wil be delivered the next business day by 4:30 p.m. to most U.S addresses and by 8 p.m. to residences.
Starting from 2017.1.1, LaView charges a 8.75% sales tax on orders that will be shipped to the state of California