Warranty Terms and Conditions
For your protection and customer satisfaction, we offer a 1-year warranty on all of our analog products and a 2-year warranty on all of our IP products!
Same Day Shipping:
Orders placed before 1pm PST on business days will be shipped on the same day. Orders placed after 1pm PST will be shipped on next business day.
*At this time, LaView only sells and ships within the United States, excluding Alaska, Hawaii, and Puerto Rico.
LaView charges a 9% sales tax on orders that will be shipped to the state of California.
Repairs and Exchanges:
If you discover a defect with your product, let us know within the first 30 days of purchase, and we will either fix your product or exchange the defective unit for a working one – free, with shipping on us!
*If you have passed the 30-day deadline, we will still offer free repairs and exchanges up to 1 years after the purchase date; however, we do not provide pre-paid shipping labels after the first 30 days.
Returns and Refunds:
If you purchase a product directly from our online store at www.laviewsecurity.com and experience a defect, you may return the product for a full refund using a pre-paid shipping label from LaView within the first 30 days of purchase.
*If you wish to return an item that is not defective, a 15% fee will be deducted from your refund.
If you purchase a product from one of our channels, please refer to that channel’s policy regarding returns and refunds. If you would like the product to be fixed or exchanged, please see section above on our Repairs and Exchanges policy.
RMA Processing and Shipping Time:
Our standard processing time for repairs and exchanges is 2 business days. If our technicians are unable to fix your unit after two days, you will receive an explanation regarding the delay and a new product will be shipped out to you immediately. Shipping time may vary depending upon the selected carrier and speed of delivery.
*When shipping is covered by LaView, we use FedEx Ground (4 – 7 business days). We DO NOT ship to P.O. Boxes
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