Returns Policy and Warranty

You may return most new, unopened items within 30 days of purchase for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Warranty on new products is one year from purchase date. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply open a ticket at www.laviewsecurity.com/contact and submit a Return Merchandise Authorization (RMA) request. We'll notify you via e-mail of your refund once we've received and processed the returned item(s).

Shipping

Laview ships to the lower states U.S. Note that there are restrictions on some products.

When you place an order, you will receive estimated shipping and delivery dates for your order based on the availability of your items and the shipping options you choose. Orders typically ship out next business day from the time the order is received but can sometimes take longer. Orders should be allowed 1-2 business days for dispatch.

Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. While accurate, the shipping estimates provided are for estimation purposes only and may vary based on time of year, holidays, weather conditions, and other uncontrollable factors. If you require your order to be delivered faster than the estimated time frame provided for standard shipping, please select a faster service to ensure timely delivery of your order. Please refer to the shipping time schedule below for estimated delivery times:

  • Standard  Shipping (3-5 Business Days to Most Areas)
  • Economy Shipping  (4-7 Business Days to Most Areas)
  • Expedited Shipping (2 Business Days to Most Areas)

Please also note that the shipping rates for many items sold are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies contracted, all weights are rounded up to the next full pound.