Does footage delete after being uploaded to the cloud?

Users can save footage in the cloud, on a memory card, or both. Footage is saved locally (i.e., on the device) only if a memory card is in use. If cloud storage is enabled, and, at the same time, a memory card is installed on the camera and in use, the video is recorded and saved in both places. Users can search and play back their recorded video on the cloud or via the memory card. If the camera loses its connection to the cloud, local storage will continue recording without interruption.

Can I create shorter clips, and if so, can I star or pin them for easier access/viewing?

Can I create shorter clips, and if so, can I star or pin them for easier access/viewing?

You can click record during playback to create your own clips of any given length from either the app or the web.

Can you share a video clip to social media through the app or Web?

You cannot share the video to social media immediately because the video — whether live or recorded — is protected by encryption. If you want to share the video with your friends and family, you can send them an invitation to install our app if they do not have an account with us yet. You can choose which camera to share, and share only live video or both live and recorded video.


I’m changing my Wi-Fi network, what do I need to do?

To connect to a different Wi-Fi network, press the RESET button for 3 seconds to restart the camera then reconnect to Wi-Fi when the red and blue light flashes. Within the App, go to your camera, click the Settings icon, then click on “Wi-Fi” and follow the prompts.

If my WiFi password changes, do I have to use the app to reconnect or can I use the web?

You have to use the app to re-configure the Wi-Fi password when the password changes. Here’s how:

  • Connect your phone to the Wi-Fi network.
  • Select the camera that displays its status as “Offline.”
  • Go to Settings.
  • Click on the Wi-Fi Configure tab.
  • Reset the device and enter the new password.

Can I connect the camera to my phone or tablet?

EZVIZ devices can be added to your EZVIZ account and viewed using the EZVIZ App on Android/iOS mobile phone or tablet.

Wired Kits

What is the verification code, and where can I find it?

The EZVIZ system can be viewed remotely using the EZVIZ app. During the setup, users are required to create a custom password.


Will the Mini connect to any router?

The Mini connects to the 2.4GHz network only and should be compatible with any router that has 2.4GHz network.


Contact Customer Support:
Call: 1-855-693-9849