How to reset my password
Please refer to the following steps to reset the device password.
1.Double left-click at screen connected to DVR/NVR where the arrow is pointing. (RED SQUARE IS NOT THERE)
2.Special “Serial No.” will appear.
- Take a picture/screenshot, email serial number along with the date and time
showing on the screen and a secure code will be sent.
4 After I send the secure code back to you, put in the secure code area
and hit ok. The password should be reset back to 12345(some models will require a new password).