How to reset my password

Please refer to the following steps to reset the device password.

 

1.Double left-click at screen connected to DVR/NVR where the arrow is pointing. (RED SQUARE IS NOT THERE)

 

2.Special “Serial No.” will appear.

 

 

  1. Take a picture/screenshot, email serial number along with the date and time

showing on the screen and a secure code will be sent.

 

4  After I send the secure code back to you, put in the secure code area

and hit ok. The password should be reset back to 12345(some models will require a new password).