Same Day Processing

Orders placed before 11:59 AM PST on business days will be shipped on the same day. Orders placed after 11:59 AM PST will be shipped on the next business day. Customized systems may take one additional day to assemble.

*At this time, LaView only sells and ships within the United States, excluding Alaska, Hawaii, and Puerto Rico.

Delivery Time

We offer free standard shipping on any order placed on LaView Store. Standard shipping will be fulfilled by Fedex Ground. Delivery time varies from 1 business day to 5 business depending on the destination. The chart above shows the estimated delivery time for different locations across the country.

3-Day shipping is available at checkout at an extra cost. Orders will be delivered to most destinations within 3 business days.

Overnight shipping is available at checkout at an extra cost. Orders will be delivered the next business day by 4:30 p.m. to most U.S addresses and by 8 p.m. to residences.

Sales Tax

LaView charges a 9% sales tax on orders that will be shipped to the state of California

Warranty Terms and Conditions

For your protection and customer satisfaction, we offer a 2-year warranty on Build Your Kit.

Repairs and Exchanges

If you discover a defect with your product, let us know within the first 30 days of purchase, and we will either fix your product or exchange the defective unit for a working one – free, with shipping on us!

*If you have passed the 30-day deadline, we will still offer free repairs and exchanges up to 1 year after the purchase date; however, we do not provide pre-paid shipping labels after the first 30 days.

Returns and Refunds

Merchandise purchased on www.laviewsecurity.com in their original condition can be returned within 30 days of the delivery date. Refunds will be issued based on the original form of payment. Please submit an RMA form here if you need to return an item.

If you purchase a product directly from our online store at www.laviewsecurity.com and experience a defect, you may return the product for a full refund using a pre-paid shipping label from LaView within the first 30 days of purchase.

If you purchase a product from one of our channels, please refer to that channel’s policy regarding returns and refunds. If you would like the product to be fixed or exchanged, please see the section above on our Repairs and Exchanges policy.

RMA Processing and Shipping Time

Our standard processing time for repairs and exchanges is 2 business days. If our technicians are unable to fix your unit after two days, you will receive an explanation regarding the delay and a new product will be shipped out to you immediately. Shipping time may vary depending upon the selected carrier and speed of delivery.

*When shipping is covered by LaView, we use FedEx Ground. We DO NOT ship to P.O. Boxes

Check out the Surveillance Video Storage Calculator

Surveillance Grace Hard Drive
Surveillance Grade Hard Drive is devised to have lower power consumption and start up current and optimized for 24/7 surveillance. Using a regular desktop-grade hard drive which is only equipped for 8Hour/5Day usage will shorten the life span for the hard drive tremendously, and you would run the risk of losing all of your footage. LaView IP Systems all come with surveillance grade hard drives from the world’s biggest manufactures: Seagate or Western Digital.

2TB
A 2TB hard drive can keep about 35 days of footage for one IP camera recording continuously at 1080p, at 15 fps. Setting your camera to motion-triggered recording will largely increase this number. If you are buying a surveillance system for a home or smaller store, a 2TB hard drive should be adequate. LaView’s customization tool allows you to mix and match cameras of differing resolution capabilities. For example, you can use a 3MP camera for priority locations and a 1080P camera for areas with lower traffic.

SATA Slot
Below is the total available hard drive slots for the NVRs: